KnowBC can be accessed free of charge by students and teachers at most BC schools and members of most BC libraries, both academic and public. See if your public library or your school have purchased a subscription to KnowBC on your behalf. We have done our best to make this process trouble-free and easy-to-use and we test it regularly to make sure the process is working as it should. However login problems do arise sometimes because of user unfamiliarity or because subscribing parties have not updated their contact information. These questions will assist you in dealing with routine issues.
Jump to: FAQ for libraries
A Your school may not have a subscription to KnowBC. Check to make sure. If your school is not on the list, you will not be able to use KnowBC until your school becomes a subscriber to KnowBC.
A Even if your school is a subscriber to KnowBC, you can only access KnowBC automatically from a school computer. If you are using your own computer or any computer not part of the school's system, you will require a password to access KnowBC. Ask your teacher for the KnowBC password. If you are unable to obtain a password, contact email@example.com.
You may also be able to access KnowBC from the reference portal LearnNowBC. If you are a BC student or educator who has subscribed to this service via the Education Resource Acquisition Consortium (ERAC), you can visit the LearnNowBC website and enter your individual PIN number. You will then be redirected and logged on at KnowBC.
A There is a problem with your school's login process. Please notify firstname.lastname@example.org.
The most common login problem is caused by changing IP addresses without informing KnowBC. We will contact your IT manager for your IP address, or we may ask you to find out your IP address by visiting http://www.whatismyip.com/ from a school computer.
If your school does not subscribe to KnowBC and you would like free access to KnowBC, please contact your teacher, or send us an email at email@example.com. We will contact your school so that it can subscribe to KnowBC on your behalf. Please include your name, your email address, the name of your school and where it is located.
A First check to make sure your library is a KnowBC subscriber. If your library has home access enabled, go to the library's web site, find the link to KnowBC or the Encyclopedia of BC and click on it. This will generally be found listed under "Electronic Resources" or "Databases." You will asked to enter your library card information. Once you are authenticated as a library patron you be redirected and logged in at KnowBC.
If your library does not have home access enabled, you will only be able to access KnowBC from a library computer.
A Please notify firstname.lastname@example.org. Again, the most common login problem is caused by changing IP addresses without informing KnowBC. We will contact the electronic resources librarian at your public library to reinstate access to KnowBC.